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Name: M. Lum Date: 04/29/08 Message: Silver plectrums arrived as ordered, really quick delivery to Australia. Thank you so much. Name: The Maranita Team Date: 04/15/08 Message: Brydges - I am sorry you were not happy with the service from our company. I have looked into your order and the delay was down to the postal service not us. I do not think 10 days is an unreasonable amount of time to wait for an order. If you are not happy with your items I would like to refer you to our returns policy. Nicki - Granted the delay on your order was down to our company and I am sorry for the delay although it is well within the 30 days limit that is lined out in our terms and conditions. We have not recieved any emails from you, if we had they would have been responded to as this is an internet company. We do have a telephone line but again the website states quite clearly that the telephones are not staffed. Louise - A pleasure as usual, I hope your son looks the part in his school band now with his new plectrum! He needs to stop giving them away to girls. haha Name: Louise Welch Date: 04/15/08 Message: This is my 6th time I have dealt with Maranita. The staff are very freindly, the service is fantastic and the products they sell are unique! I think that some customers like a good ole moan up from the looks of things ;o) Thank you for my plectrums they look fab. Have a good Summer Name: Brydges Date: 03/27/08 Message: The plectrum which i ordered was late and scratched when it did arrive. No answers to my emails, calls, answerphone messages or comments which I left in the guest book even! What is going on? I don't know what to think when reading the comments other people have left. Not at all the experience I have had with this company. TERRIBLE SERVICE. Name: Nicki Date: 03/22/08 Message: I would just like to warn anyone who is considering buying a gift from Maranita NOT TO. I ordered a pendant for a birthday present and it took 3 weeks to arrive, (so missed the birthday), looked terrible when it did arrive and not once has anyone answered my 5 EMAILS, or numerous phone calls (and there is no answer service). Discusting service. Don't bother. Name: Brydges Date: 03/22/08 Message: starting to get worried.have not received my purchase and have had no response to calls and emails.help. Name: Maranita.com to Jasmin Lee Date: 12/16/07 Message: Hi Jasmin, You paid via paypal with an E-Cheque. An E-Cheque takes between 10-15 days to clear. Your cheque cleared after 20 days and then your items were posted. The postal address is in Germany and I am sure you will appreciate the time of year things are probably slower than usual. Maranita has no control over the German mail delivery system im afraid. We will try and track your order and if we have no joy we will re send your items out to you. Regards Nicolas Newman Advertising and Promotions Director Name: Jasmin Lee Date: 12/12/07 Message: I ordered 3 silver pick pendants over a month ago and have neither received the pendants nor a response to my various e-mail and telephone requests. I am very disappointed by maranita.com and would not recommend anybody to try their luck... Name: Kyle Freeman Date: 10/16/07 Message: Picks arrived the other day! Just wanted to say a massive thank you to all you guys at Maranita for helping us with our furst few gigs your support and input with us has been one in a million! Thanks for the freebies will be in touch soon guys! Name: Sue Rogers-Forbes Date: 10/15/07 Message: I have purchased silver plectrums from Maranita before, the service was great and the product of high quality. That's why I'm back! |
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M a r a n i t a Tel/Fax: +44 (0) 1438 747 572 |
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